How long does it take to deliver my order?
When you add the harvesting, processing, and delivery together, expect a minimum of 10-14 days to the East Coast & up to 2-3 weeks to the West Coast from the time the order is placed. You’ll receive an email the day after your package ships with a confirmation and tracking number (if your email service allows it to come through).
On the day you place your order, our product is in Mother Nature’s “warehouse”, meaning that it’s still hanging on the trees. Each day we send harvesting crews to the groves and they pick enough to fulfill the orders. After trucking it to the packinghouse, we “run” the fruit through our packinghouse, where it is washed and sorted according to size. We pack the fruit into special shipping containers, then truck it to Orlando where it is sorted and shipped by the Association. The time of delivery from there depends on the distance from Orlando.
From February on, we don’t ship every day, so there may be a longer interval between the time the order is placed and shipping day, although the packages usually require a day or two less on the road since the channels are less clogged than during the Holiday Rush. Also, February, March and April citrus varieties are a bit more delicate, so we don’t push as hard. We want to make sure the fruit is very, very fresh.
What is the cost of shipping and handling?
Our shipping and handling charge is a uniform rate of $12.99 per package because we ship in bulk, rather than one package at a time. Even with increased mailing prices, we are doing our best to minimize your cost.
What’s the Shipping Cost to Canada?
The shipping and handling to Canada is our standard US rate plus $10.00. Any of our “free shipping” offers remove the standard USA Shipping and Handling. The additional $10.00 Canadian charge, which is for customs, export, and Canada Post fees, would still apply.
Can I track my package on your web site?
We ship the packages most of the way through our Gift Fruit Shippers Association and then hand them off to either FedEx or the Post Office, so when tracking the package, you’ll see those different steps. You’ll receive an email the day after your package ships with a tracking number (if your email service allows it to come through). That way you can track it. Otherwise, we can track your packages in our store if you give us a call at 800-204-7540. We’ll be very happy to check on things for you.
How do you ship the fruit?
We ship most of our packages through our cooperative, the Florida Gift Fruit Shippers Association. The Association was formed by several Gift Fruit Shippers back in 1946 to deliver fruit quickly and safely. The fruit is trucked to locations near the delivery point, then the US Post Office makes the final delivery to the door, so the fruit arrives more quickly, and protected from freezing and damage.
Can I send packages to Citrus-producing states (CA, TX, AZ, LA, or NV)?
Yes, on a set schedule during November through early March. Every gift fruit shipper in Florida ships to these destinations on the same trucks to speed up delivery. We ship to these destinations once a month in November, and from February to April. We ship a few extra times in December and January. We can only ship citrus. No deluxe items.
Can I send fruit to Canada?
We do ship to Canada on a certain schedule. The fruit has to be shipped by ground all the way since it has to clear customs at the border. Arrivals to eastern Canada are on a par with the US Northeast or Midwest. Shipments out to Alberta and British Columbia are risky, however — the time required is a week to 10 days — a long ride for perishable fruit in cold weather.